Training

Training Services will provide detailed instructions on the configuration and use of the TAGCPM application. We offer a variety of delivery options, as outlined in the following table:

For each office, the training/implementation teams will identify specific position categories (e.g., judicial officer, file clerk, and cashier) and develop a job-specific training checklist for each position. The training will be process-oriented (rather than function-oriented) so that participants can apply the training to real-world needs.

Go-Live Support

TAG will provide a period of on-site support to assist end-users in transitioning from a training environment into live operations. In our experience, providing on-site support for the first 30 days following implementation reduces the anxiety and stress associated with the transition to a new system.

Typical support activities include assisting the Client’s staff with:

• Questions from users, operators, and administrators
• Operational issue determination and problem resolution
• Additional skills transfer or training issues
• Problem determination and problem resolution