The Amicus Group is the first integrated justice solutions provider to empower courts to support themselves by creating a comprehensive online support community. We accomplished this by providing the client with a knowledge base of support information and helpful tips in addition to the world-class support offered by our skilled support representatives.
The TAG knowledge base includes information from our library of support topics as well as historical solutions to common issues. By sharing support information, answers, and innovations utilized by our clients, we empower all justice organizations to improve their operations and increase efficiencies.
Regular operating hours (“business hours”) for TAG support are Monday through Friday, 7:45 A.M. to 6:00 P.M. EST, except for company-observed holidays. However, TAG support maintains an on-call support representative at all times to address critical issues outside of regular business hours.
Help Desk and Knowledge Base is accessible to clients at the link below:
What They are Saying
“I am really pleased to let you know that our Public Safety folks were very impressed with your criminal system. When they saw the demo…”
~Accenture – Health and Public Service
“After 21 years of building case management systems, TAG took a fresh approach to court technology and developed an Innovative solution that automates justice related business processes. A careful review of the guiding principles, objectives, and reasons for this procurement makes The Amicus Group the clear-cut choice for a case management software partner.”
